Creating an account with Luck Spins means you agree to these rules. We want you to understand them fully — which is why everything is written in plain, straightforward language.
Age Verification Is Mandatory
One Account Per Person
No Hidden Charges
Under International Regulatory Oversight
These Terms and Conditions ("Terms") govern your use of the Luck Spins platform. By registering an account or using any of our services, you are considered to have accepted these Terms in full. Please read them carefully before signing up.
Luck Spins operates under a license from an international gaming regulatory authority. We believe transparency is the foundation of a healthy gaming environment, which is why these Terms are written in plain language that all members can understand.
Important: If you disagree with any part of these terms, please do not use any Luck Spins services. For any questions, contact us at support@luckspins.net before registering.
To open an account with Luck Spins, you must be 18 years of age or older. This is a non-negotiable requirement. Providing false age information during registration will result in permanent account closure and forfeiture of any balance held in that account.
Each person is allowed only one account on Luck Spins. Creating multiple accounts under the same name, on the same device, or from the same IP address is strictly prohibited. Any attempt to exploit bonuses through multiple accounts will result in all associated accounts being permanently closed and balances forfeited.
When registering, you must provide your full legal name, mobile number or email address, and date of birth. Submitting false or incomplete information may cause issues when processing withdrawals. Providing identity documents as part of the KYC (Know Your Customer) process is mandatory — and it is also for your own protection.
As part of Luck Spins' security policy, all members are required to verify their identity — particularly before their first withdrawal. This process is known as KYC (Know Your Customer). It is there to protect you, ensuring no one else can open an account in your name or withdraw your funds.
KYC verification typically requires a clear photo of your National ID (NID), passport, or driving licence. Once submitted, verification is usually completed within 24 hours. If there are any issues, the support team will notify you by email.
Before submitting your KYC documents, ensure the images are clear — blurry or cropped photos will not be accepted. If taking photos on a mobile device, use good lighting and make sure all four corners of the document are visible within the frame. Once KYC is successfully completed, you will not need to repeat the process.
Luck Spins will never share your personal identity documents with third parties, except when required by a regulatory authority or legal obligation. All data is stored on encrypted servers.
All deposits to Luck Spins must be made using a payment method registered in your own name. Depositing via another person's bKash or Nagad number is not permitted, and withdrawals will be returned via the same method used to deposit, for security purposes.
The minimum single deposit amount is ৳200. The maximum single deposit limit varies depending on your account tier and KYC status. The minimum withdrawal amount is ৳500. Withdrawals via mobile banking are typically processed within 5 to 30 minutes.
Before requesting a withdrawal, make sure your KYC verification is complete. Withdrawals from a bonus balance require the associated wagering conditions to be met. There are no additional conditions for withdrawing from your cash balance. Luck Spins does not charge any processing fees for withdrawals — however, fees imposed by your payment provider may apply.
If there is any suspicion of money laundering or fraudulent activity, Luck Spins reserves the right to temporarily suspend withdrawals and request additional verification. In such cases, our support team will reach out to you directly.
All bonus offers at Luck Spins come with specific terms that should be reviewed before claiming. The wagering requirements, validity period, and eligible games for each offer are clearly listed alongside the promotion.
Misuse of the bonus system — such as claiming bonuses across multiple accounts or exploiting technical errors — is strictly prohibited. If such activity is detected, all bonuses and winnings associated with the relevant account will be forfeited.
All game outcomes on Luck Spins are determined by RNG (Random Number Generator) technology, which is regularly audited by independent third parties. This means no one — neither Luck Spins nor any player — can influence the outcome of any game.
If a technical error results in an incorrect amount being credited or an abnormal game outcome, Luck Spins reserves the right to correct it. Exploiting such errors to gain an unfair advantage is strictly prohibited.
Luck Spins reserves the right to void bets in the following circumstances: a game is interrupted mid-session due to a server issue; a sports event is cancelled or abandoned; or a technical error causes incorrect odds or payouts to be displayed. In these situations, the original stake will be refunded.
In Live Sports Betting, odds change in real time. The odds displayed at the moment your bet is confirmed are final — any subsequent changes will not affect already confirmed bets.
Luck Spins is committed to responsible gaming. Every member can set deposit limits, betting limits, and session time limits directly from their account settings.
If you feel that gaming is having a negative impact on your life, you have the option to temporarily or permanently close your account at any time. Once self-exclusion is activated, Luck Spins will stop sending you any promotional emails. For more details, please visit the Responsible Play Page।
The Luck Spins website, app, logo, designs, and all related content are protected under Luck Spins intellectual property rights. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.
All game content is the property of third-party software providers and is governed by their respective licenses. Luck Spins serves as a distributor of these games and makes no claim of ownership over the associated content.
Luck Spins reserves the right to suspend any account for the following reasons: providing false information; operating multiple accounts; abusing the bonus system; engaging in fraudulent activity; or participating in any form of illegal conduct.
Members can close their account at any time by contacting support or through Account Settings. Any remaining cash balance can be withdrawn before closure, but bonus balances will not be returned.
Luck Spins is not liable for losses arising from internet disruptions, device issues, or third-party software failures. However, any losses caused by a failure within Luck Spins' own systems will be addressed and resolved.
For any disputes or complaints, please contact us in writing at support@luckspins.net first. Luck Spins typically responds within 72 business hours. If a resolution cannot be reached internally, you may escalate the matter to the relevant licensing regulatory authority.
Our commitment to dispute resolution: Luck Spins takes every complaint seriously. A fair investigation will be conducted and a resolution provided — with each step of the process communicated to you by email.
Luck Spins complies with international data protection standards to safeguard your personal information. Full details on how your data is collected, used, and stored Privacy Policy page Available.
Luck Spins will never sell your personal data. Limited information may be shared with necessary third parties solely for payment processing, identity verification, and legal compliance purposes.
Luck Spins reserves the right to update these terms at any time. Members will be notified in advance via their registered email for any significant changes. Continued use of the platform following any update constitutes acceptance of the revised terms.
If you do not agree to the updated Terms, you may close your account — just make sure to withdraw your cash balance first. For any questions, reach us at support@luckspins.net.
Every policy is built with player protection and convenience in mind
Bonus terms, wagering requirements, and withdrawal policies are all disclosed upfront — nothing is hidden at Luck Spins.
Luck Spins follows a strict age verification process to protect minors under 18 from accessing gaming services — this is our highest priority.
Your personal data and transaction history are protected with internationally recognised encryption standards and are never sold to third parties.
RNG-certified games ensure every outcome is completely random and impartial. There is no room for manipulation — from within Luck Spins or outside it.
We aim to resolve all complaints within 72 business hours. You will be kept informed by email at every step — nothing is left in the dark.
Deposit limits, self-exclusion, and gaming breaks are available to all members at no cost. Luck Spins actively supports keeping gaming a form of entertainment.